We're sorry you feel let down.

We always aim to provide a great service, so it’s disappointing that you had a bad experience with us. If you share it with us, it will help us to identify what happened and make improvements to our services.

We’ve tried to make it as easy as possible for you to leave feedback. After you’ve filled in the form, our Client Care Officer will get in touch with you within one business day* to discuss things further.

*Over the holiday period, we will respond to you within two business days.
Call 6209 1544 Monday to Friday between 8.30 and 5pm

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We’re glad you had a good experience. Thanks for sharing your feedback with us.

John Runko
CEO

Hi, I’m sorry that you’ve had a bad experience, but I’d like to thank you for bringing it to our attention. I will be looking into the matter personally and will be in touch with you soon.

Elle Novak
Communications and Client Care Manager

Thanks for your suggestion. Your feedback is an important part of our ongoing efforts to improve our services.

John Runko
CEO