You’ve heard this before right, but do you ever wonder what it actually means? For us, doing the right
thing means caring about the impact we have on people and the world around us.
We want to have a positive influence on the Canberra region and on the real estate industry. So we try to set an example for others to follow. We don’t bend the rules and we don’t cut corners. We’re professional, but more than that, we’re human. We support local charities through our Foundation, we are actively involved in a number of industry bodies and we’ve adopted a number of green business initiatives to help lower our impact on the environment.
People often say this, but then cover themselves with a list of clauses or stipulations that act like
a ‘get out of our commitments free card.’ That’s not how we do things. We will not mislead or trick you.
We don’t look for loopholes or come up with excuses, and we won’t make promises that we have no way of keeping.
We are realists though; we know that things aren’t going to be perfect all the time. Sometimes things happen that can throw you off course or unforeseen challenges pop up that can derail the best of plans. Even when this happens, we will always keep you informed and tell you exactly what is happening so that we can deliver on our commitments to you.
We know that your property is a huge part of your life. It’s more than just a roof over your head, a business,
or an investment in your future. It’s a reflection of you, and in some ways it’s even helped to make you who you are.
Because it is such a big deal, we understand that buying, selling, renting or even your day to day property needs can be
stressful at times, so we do everything we can to make sure you have the best possible experience.
We’re always looking for ways to make things easier for you, and we will be there to help you manage the big things and the little things. That means being flexible, available and responsive to your needs, so you can meet your property goals with a smile on your face.
Everyone here has an important role to play. We are all working together to help you achieve your goals,
so we make sure that everyone has the support they need to succeed. Teamwork is a big deal for us; no one
ever works in isolation. That means if you are talking to one of us, you’re talking to all of us. It’s the
same with our approach to selling property, it’s never just your agent looking for buyers, all of our agents
will be working to sell your property, because we know that means a better result for you.
We know that everyone in our team has something valuable to contribute. In fact, many of our best ideas have come from our staff working on the front lines, so we encourage our entire team to voice their opinions and make suggestions on how we can improve. To us, being part of a team isn’t just about working more efficiently or making our business more successful, we want the best for each other, and for you. It’s really like a big family.
Everyone here loves real estate, they wouldn’t be working here if they didn’t. We believe in what we are doing
and we don’t like to hear “that won’t work” or “we shouldn’t try that.” We’re much more of a “let’s make it happen” kind of place.
We love real estate so much that we are involved in every part of it. And really, what’s not to love? Real estate is a fun and exciting industry, there’s always something new happening or something interesting to discover, but more importantly it gives us the chance to have a positive impact on peoples’ lives. It’s easy to put in 100% each and every day, when what you’re doing doesn’t even feel like work.
If you do nothing, then nothing changes. That’s why we are always looking at the things we do every day to see
where they can be improved. It doesn’t always lead to big leaps forward, even though we’ve had plenty of those,
and it doesn’t have to. The small tweaks and improvements in the things we do every day are what make the most difference.
Our willingness to adapt means that we look outside the real estate industry for new technologies and ideas that we can utilise to provide you with a better service. We are never limited by what we’ve done in the past, which is why we can find solutions that others can’t.