We will communicate with you in a clear, accurate and timely manner so you can enjoy your property and be confident your needs are looked after.
We receive hundreds of requests, questions and action items every day and while we have to prioritise these, all enquiries will be responded to within 1 business day.
We will ensure you have all the resources you need at your fingertips including a full list of emergency contacts, answers to commonly asked questions on our web
site, an after-hours contact number and, in addition to all that, a maximum response time of 4 hours, 7 days a week for emergencies.
From the very first Annual General Meeting for a new complex, through to the formation of the executive committee and onwards to regular meetings
throughout the year, we will provide you with everything you need. We provide a welcoming, supportive meeting environment; information and executive
training resources to ensure you get the most from the experience; and detailed follow up and reporting so you remain fully informed and achieve real
Your Strata manager and our whole support team are committed to continually developing their knowledge and professional skills; so they are
prepared to confidently provide what you need; and are up to date with all matters impacting on the development where your property is located.
Our systems and technology will provide you with 24 hour a day access to your account, along with effective and efficient responses to any needs that arise relating to
Our multi-tiered marketing makes the properties we sell the easiest to find in the Canberra region.
You deserve an informative and relaxed experience when searching for a home, which is why we are committed to providing detailed information on the
property and a welcoming environment when you visit.
Independent agents know more than simply what is in the home. You can ask them anything about the local market, alternative property options and what
you need to know to undertake such an important transaction without feeling pressured to buy a property you are not interested in.
Unless you agree otherwise, we will get back to you with the required follow up or any additional details you requested within 24 hours. We will deliver on
any promises we make.
We will make it easy for you to raise any concerns in relation to our service or our other commitments. Our management and client service team will do
their utmost to rectify and improve the situation if you believe we have not delivered on our promises.
With our distinctive advertising, our rental properties are the easiest to find in Canberra. You can book an inspection online at a time convenient to you. We
have a dedicated team of leasing consultants available to answer your enquiries and we guarantee a turnaround of 24 hours once your application has been
received. We will keep you informed throughout the application process.
We guarantee a smooth transition into your new home. Our experienced Property Managers will ensure clear lines of communication and act quickly in
responding to your enquiries, making the process stress free and enjoyable.
When the time comes for you to move, we will give you advice on how to best prepare the property for exhibitions and for your final inspection. We can also
assist you in finding your next property too, whether you seek to rent or buy.
Unique in the Australian real estate market, we provide you with a multi-disciplinary team who offer pre-sale to post-settlement advice and expertise.
This extends from pre-market design and planning skills, to detailed property information including location profile, fittings and inclusions, cashflow
indications for investors, detailed and informative marketing material, project sales specialists who really know the market, body corporate advice and
systems to protect your investment, and pro-active property management designed to provide investors the earliest opportunity to find a tenant and then
a great team to look after them and your property.
We offer an end to end communication guarantee, giving you full access to your agent, property manager, Strata manager and the Client
Relations team. Between them, we will ensure you remain up to date with construction progress and program changes. We will manage the timing and
contingencies for settlement and moving in. We will fully engage with you at the first Annual General Meeting to ensure your needs have been met and any
post settlement concerns are managed.
If you have questions, need to update your contact details, have an issue that involves different areas of the company, want more info on what’s happening
with your property, or you were impressed with one of our staff and just want to tell someone, we are here to help.
You can contact us by emailing firstname.lastname@example.org or by calling 6209 5042. We promise to respond to your initial enquiry within 6
While we will endeavour to help you straight away, sometimes we will need additional time to investigate prior to getting back to you. In these instances
we will keep you updated at regular intervals so you will always know what is happening.
We will work hand in hand with you during the entire sales process. We understand our role is to achieve the best sales outcome and market value for your
home based on your personal circumstances and we need to be flexible in giving you the service and communication that best suits your needs.
We will tell you what is going on at all times. We will provide you with honest feedback, updates on inspections, progress with negotiations and transaction
milestones so you can make confident decisions with all the facts before you.
Delivering a great service to buyers is an important part of reducing stress and increasing success for you in this important transaction. Our team will have
all of the details on your property and provide an unmatched level of exposure across the local market, handling enquiries completely and professionally.
We will go well beyond traditional marketing approaches to maximise your opportunities to find the best buyer.
Unless you agree otherwise, we will always get back to you with follow up and feedback within 24 hours. We work with you to ensure we meet and, where
possible, exceed your expectations. We encourage open and honest feedback on all aspects of our marketing, service and performance.
Your agent will be there for you at every point of the transaction from before your property hits the market, through to settlement and beyond.
Our sales, marketing and administration teams have your interests as a top priority and will look after your property as they would their own.
Upon settlement of your property, we will process the funds held in trust accounts to get them to you within 48 hours of receiving the appropriate
authorities. We will assist you in obtaining these authorities to ensure that you receive your money as soon as possible. Payments will be made by EFT if
you have provided your bank information; otherwise payment will be by ordinary cheque.
We provide expert marketing to ensure your property is shown in the best possible light and is viewed by thousands of prospective tenants. This includes
professional photography, signage, fact sheets and an online booking system to ensure all tenant enquiries are received and processed.
Our dedicated leasing team are skilled negotiators and intimately familiar with the process of screening tenants, arranging rental agreements and handling
the legal requirements necessary to achieve a smooth transition to tenancy. They will hold regular exhibitions in order to minimise vacancy, find a quality
tenant and deliver the best return on your investment. We will keep you informed throughout the whole process.
We will manage your property effectively, maximise your return and ensure clear lines of communication, while dealing with any problems that may arise.
We will ensure that your property is kept in good repair, handle any maintenance issues, and ensure that tenants are honouring their agreement and that
all legislative requirements are met.